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2019 Tigard Chamber of Commerce Scholarship Recipients

The Tigard Chamber of Commerce (TCC) is pleased to announce the 2019 recipients of the Tigard Shining Stars Scholarship Awards. Each recipient will receive a $1,000 scholarship made possible by a generous donation from Pride Disposal, Metro West Ambulance and roughly 80 businesses who are members of the Tigard Chamber of Commerce. Applicants were judged based on career plans, extracurricular and/ or work activities, scholastic achievement and letters of recommendation. Please join us in congratulating the following students for earning this highly competitive scholarship:

  • Rachelle Diaz-Boyas, Tigard High School
  • Jennifer Hernandez-Botello, Tigard High School
  • Enrique Marshall, Tualatin High School
  • Sydney Oleson, Tualatin High School

Rachelle Diaz-Boyas has participated in her church’s choir for the last 5 years. She also volunteers at summer camps each summer and plays soccer for the club and school.  For work, she coaches junior league soccer and teaches Spanish to kids. While doing so, she has maintained a 3.2/ 3.4 weighted GPA.  Teachers describe her as kind, compassionate and tenacious.

Rachelle plans to go to a four year college and major in business with a minor in psychology. She would like to have a career where she can work in mental health and financial accounting. She will be the first generation in her family to attend college!

Jennifer Hernandez-Botello is an officer for the Mecha club. She assists in planning meetings, volunteers in the community and performs cultural dances at assemblies. She is also a peer tutor and has spent 450 hour helping students with disabilities in their classes and in the community.  Her jobs have included working at West Hill Health & Rehab, and most recently Starbucks. While doing so she has maintained a 3.6/ 3.8 weighted GPA.  Teachers and employers describe her as motivated and intuitive with a  great work ethic.

Jennifer’s ultimate goal is to open her own café shop. She is so passionate about this goal that she got a job at Starbucks to get relevant experience! After high school, she will be going to college to study business and then work to open her own business.

Enrique Marshall is part of the Future Business Leaders of America (FBLA), Tualatin High School Advanced Business Procedures, Varsity Tennis Team, the high school’s newspaper, National Art Honors Society, Film Club, Homework Club, and the National Honor Society. All while working at Nordstrom and maintaining a 3.98/ 4.2 weighted GPA.

Teachers and counselors describe him as a natural leader, extremely creative, compassionate and inquisitive and highly collaborative.  Enrique plans to go to college in New York, NY at the Fashion Institute of Technology to major in fashion design and minor in Spanish and color studies.

Sydney Oleson is on the varsity track team. She is also in Key Club, Amnesty International Club, Health Occupations Students of America, Concert Choir and on the Concert Planning Committee.  She has been a Red Cross Blood Drive Coordinator executing a flawless blood drive at Tualatin High and Summer Youth Corps member. While doing so, she has maintained a 3.46/ 3.48 weighted GPA.

Teachers and the Red Cross describe her as self-starter, an excellent communicator with a passion to help others.  Sydney plans to attend a four-year university and receive a degree in medicine. This would allow her to serve the people who need health care the most. She plans to work overseas with Doctors Without Borders as a Radiologist working in humanitarian aid.  

Our congratulation again to all four recipients. These scholarships will be formally presented with other Tigard volunteer and business awards at Tigard’s 2019 Shining Stars Community Awards Gala. The event will be held on Friday, May 3rd from 5:30 to 9 PM at the Embassy Suites – Washington Square, our event location host. With a theme of travel, this elegant themed event includes a silent auction, dinner, dessert dash, awards and more. Tickets are $60 per person. Get ready to travel the world and join us to celebrate Tigard!

For further details about the Tigard Shining Stars Community Awards Gala, please contact the Tigard Chamber of Commerce at 503-639-1656 or at Jessica@tigardchamber.org, or go to our website at www.Tigardchamber.org.

Set the Stage for Success: Tips for Managing Client Expectations

Buddha said something like, expectation is at the root of all suffering. Whether you subscribe to that theory or not, you can likely agree that client or customer expectations can set the stage for a terrible business review. You see, excellent service doesn’t matter if they expected pizza at your Italian restaurant and it wasn’t there.

Since most customer expectations can be managed before they become issues, it’s wise to ensure everyone is focused on the same thing and the same outcomes. Here’s how you can make that happen.

Be Upfront About Policy or Inabilities

If you have a stringent return policy or don’t allow for substitutions, be upfront about that. Don’t hide it in small print. Make sure if someone is purchasing something that cannot be returned it is communicated in writing and orally. Also, ensure that your customer-facing employees understand the policy and why it’s in place. If they don’t, and a customer complains, they may very well jump on the complaint bandwagon and that’s bad for everyone.

This applies to inabilities as well. Several months ago, romaine lettuce was unavailable due to a recall. This severely impacted restaurants that serve Caesar salads. Unfortunately, many customers who knew about the recall didn’t think about that favorite salad. If you’re unable to deliver on something you normally do, don’t wait for someone to ask for it. Tell them ahead of time so you can manage their expectations before it becomes a major disappointment.

Implement a Client Onboarding Process

If you put a program in place that educates your clients on process and escalation procedures, they’ll feel more of a part of your company and will likely know what to expect. Communicating these things keeps your customers from inventing them, which is often far worse.

Provide a Reliable Schedule

Be very specific about when a client or customer can expect delivery but always build in a buffer on your end. It’s better to give them a schedule that’s one-day longer than they think it should take and deliver on time or before than it is to give them a date that sounds great but isn’t possible. Speaking of…

Under Promise and Over Deliver

This is similar to setting a date above. Don’t promise something you’re unsure you can deliver on. Many small businesses take on large projects hoping they can get it done. They plan on building a name for themselves with the new undertaking. But that fails to happen. If you can’t deliver on what was promised, you will make a name for yourself but it won’t be a good one.

Ask How You’re Doing

For the love of business, think twice before sending out one of those over-done, lengthy surveys. Keep your language fun and the survey short. Spend time on your subject line (if you’re sending it via email) so people will open it. Don’t ask every time a customer or client works with you. My vet sends me one on every visit even if I’m just buying dog food. That’s too much. I rarely ever answer anymore.

Better yet, use a fun, interactive survey. For instance, in your waiting room or lobby, use emoji magnets or paper faces to vote on how well they think you’re doing.

A Final Word About Setting Customer Expectations

While setting expectations and communicating limits and process are good things, know that most people are aware of the trend of customization that is affecting all industries. This trend is encouraging people to follow the once popular Burger King motto, “Have it your way.” With this change, you can expect that many of your customers aren’t going to like overly stringent return policies and other stipulations. Find the right mix of expressing policy and procedure with doing right by the customer.

It doesn’t mean you can’t have processes in place. It just means you have to empower your staff to differentiate between when the right time to set customer expectations is from the time to blow those expectations out of the water.

Christina R. Green teaches small businesses, chambers, and associations how to connect through content. Her articles have appeared in the Midwest Society of Association Executives’ Magazine, NTEN.org, AssociationTech, and WritersWeekly. She is a regular blogger at Frankjkenny.com and the Event Manager Blog.  

Christina is an introverted writer on a quest to bring great storytelling to organizations everywhere.

Now accepting 2019 Tigard Shining Stars Nominations

Tim Shining Stars

The 45th annual Tigard Shining Stars Community Awards Celebration recognizes and honors Tigard citizens who demonstrate excellence and community leadership in volunteerism, educational achievement and business. The fun, semi-formal dinner event and silent auction held at Embassy Suites Washington Square, celebrates our vibrant Tigard community and the individuals who make it so with awards, dinner and silent auction. 

Awards include the Jim Nicoli Youth Volunteer Award, John E. Cook Tigard’s First Citizen, a “From the Heart” Volunteerism Award (in honor of Jim Hartman), $3,000 in scholarships to deserving high school seniors, and Chamber awards for Chamber Business of the Year, Volunteer of the Year and Ambassador of the year.  

This is the chance for Tigard residents to recognize, celebrate and say thank you to the people who work so hard all year long to enhance the community that we live and do business in and truly make Tigard “A Place to Call Home”. Nomination criteria and form download links are outlined below.

Tigard’s First Citizen –

Named in honor of John E. Cook, this award recognizes someone who has made in-depth, long-term volunteer contributions to the Tigard community over the years. The winner is active, involved, interested, and enthusiastic about making Tigard a nice place to live and work. This individual excels in any area of unpaid endeavor of education, social services, youth work, and community improvement of public services. This award is given in the spirit of all volunteers who remain unknown. The recipient joins the ranks of those previously honored in continually striving to improve the Tigard Area.

From the Heart –

This award honors a person who has dedicated their time and energy to a specific cause in the Tigard community.  Jim Hartman set the standard for this award by his example of giving from the heart to his community.  This person gives willingly, energetically and consistently.  This person might be well known or might be a “quiet” volunteer, unrecognized until now, but always gives “from the heart”!  This person may have worked on the same project for many years. 

Tigard Youth Volunteer Award – 

This award is given in honor of former Mayor, Jim Nicoli, who passed away in 2000.  His dedication to the youth of our community was a fitting way to honor his name and award a youth in our community who volunteers to make a difference.  Many young people in Tigard are active in volunteer efforts and it is our pleasure to acknowledge their contributions of dedication, energy and community spirit.  They are the future!  

Tigard’s Chamber Business of the Year –

This award recognizes a chamber business that has made in-depth contributions to the Tigard community through their business. The winner is active, involved, interested, and enthusiastic about continuing to make Tigard a destination of choice for local business. Nominee must be a chamber member in good standing.

Outstanding Chamber Volunteer 

This award honors a Chamber member who has volunteered many hours of time, talent and energy to the success and growth of the Tigard Chamber.  Bert Tousey and his example of Chamber volunteerism is commitment at its best.  This person is an example of an active member who has sustained their efforts on behalf of the Chamber over a long period of time.  By their efforts, they have made this organization more effective in serving the Tigard community. 

Ambassador of the Year

Being an Ambassador for the Tigard Area Chamber of Commerce is no small task!  The Ambassador of the Year Award should be presented to a volunteer who significantly affects a positive perception of the Chamber through active participation, an optimistic attitude and solid business practices.  The recipient is active, involved, interested, and enthusiastic about making the Tigard Chamber a great organization to be a part of!

Any individual or organization can make a nomination with the exception of Ambassador of the Year. All Nominations are due by March 1, 2019.   

Thank you for supporting the 

2019 Shining Stars Community Awards Gala 

May 3, 2019, 5:30-9 p.m. being held at 

Embassy Suites – Washington Square

with your nominations.  If you have questions or need assistance please contact us at 

Jessica@TigardChamber.org or call 503-639-1656. www.TigardChamber.org.

Steve DeAngelo Named 2018 Tigard Shining Stars “From the Heart” Volunteer of the Year

Steve DeAngelo has been selected as the 2018 Tigard Shining Stars “From the Heart” Volunteer of the Year, named in honor of Jim Hartman.  Jim Hartman set the standard for this award by his example of giving from the heart to his community, and the “From the Heart” award honors a person who has dedicated their time and energy to a specific cause in the Tigard community.  This person gives willingly, energetically and consistently; they might be well known or might be a “quiet” volunteer, unrecognized until now, but always gives “from the heart”!  This person may have worked on the same project for many years.Steve DeAngelo has spent hundreds of hours of volunteering and playing a vital role in the revitalization of Downtown Tigard in a variety of roles. As the President of the Tigard Downtown Alliance an all volunteer led non-profit focused on the revitalization of Downtown Tigard, Steve has brought together key stakeholders from the city, community and businesses to help grow and revitalize Downtown Tigard. Under his leadership the TDA: Founded and organized itself with Bylaws and Articles of Incorporation in 2014 Organized, applied for and received its 501 c (3) status in Feb 2016 Applied for and received a $52K WCVA grant and raised $9.5K in private funding to design, purchase and install new Main Street décor and functional elements like the hanging glass baskets, bike racks, bike fix stations, additional benches and the cross-street banner system. Applied for and received a $5K Metro grant for a SubUrban Art project as part of Artwalk 2015, which won an Oregon Main Street Award. Continued and has grown three major community events; Street Fair, Trick or Treat Main Street and Holiday Tree Lighting leveraging Steve’s event planning experience. Has used the Oregon Main Street 4 Point Approach with their efforts of revitalization and are recognized as an Exploring District.  One of the elements of this approach has been an annual stakeholder tour to other performing downtown districts to take away ideas that could benefit and be implemented in Tigard. Toured the Lake Oswego Gallery Without Walls which gave the TDA some vision for what could be in downtown as it relates to art. Steve used various connections made in that process and through Art Walk (a 4th annual event created by the TDA) to locate and install now 3 pieces of art on loan in the Downtown core, Peer at the corner of Burnham and Ash, Mobius next to Symposium Tigard/Tigard Chamber and an artistic Butterfly by Tigard Chiropractic. In addition to the above, Steve stays connected with Downtown Tigard property owners, building relationships and working with them on helping fill vacant store fronts and discussing mix of business to help with the revitalization of downtown Tigard.  Steve has continued to build relationships with the City of Tigard, the Oregon Main Street Association and other organizations ensuring communication of various grant opportunities that would benefit business and property owners, all focused on the revitalization of Downtown.  The most recent evidence of this is another application from the TDA for a WCVA Tourism Capital Grant for artistic interpretive elements along the future Tigard Street Heritage Trail.  Notice of award of this $35K grant was just received! Keeping his focus downtown, Steve has also been a huge long-term supporter of the Tigard Farmers Market. He has not only been a long-time patron but has been an adviser and advocate for the market. He has been a Friend of the Market for the last two years. He also helped with the advocating the new market location as a participant on the Advisory Committee and communication to Downtown Tigard businesses. Finally, he played a huge role in helping put on and cater the Tigard Farmers Market’s 1st annual Farm to Table Dinner this past year. By all his actions listed and other activities, Steve has a heart for the heart of Downtown Tigard! Please join us in congratulating Steve and thanking him for his service to our Tigard community.  His award will be formally presented with other Tigard volunteer and business awards at Tigard’s 2018 Shining Stars Community Awards Gala. The event will be held on Friday, April 27th from 5:30-9 p.m. at Embassy Suites – Washington Square, our event location host.  With a theme of “Masquerade”, this dressy themed dinner event includes dinner, silent auction, dessert dash, awards, and more. Tickets are $55/person.  Dress your best and join us to celebrate Tigard! For further details about Shining Stars, please contact the Tigard Chamber of Commerce at 503-639-1656 or at events@tigardchamber.org, or go to our webpage at www.tigardchamber.org.

Marquesa Calderon Named 2018 Youth Volunteer of the Year

Marquesa Calderon has been selected as the 2018 Shining Stars Tigard Youth Volunteer of the Year, named in honor of former Mayor Jim Nicoli, who passed away in 2000. Mayor Nicoli’s dedication to the youth of our community was a fitting way to honor his name and award a youth in our community who volunteers to make a difference. Many young people in Tigard are active in volunteer efforts and it is our pleasure to acknowledge their contributions of dedication, energy and community spirit. They are our future!Marquesa attends the International School of Beaverton where she has maintained close to a 4.0 GPA. Outside of school, Marquesa is seen at many Tigard events. She is the current President of the Tigard Youth Advisory Council (TYAC). As President of the Tigard Youth Advisory Council, Marquesa has led service projects like serving dinner at the Good Neighbor Center, knitting scarves for needy families and lead Adopt-a-Highway cleanups on Main Street. She also volunteered at Trick-or-Treat Main Street and Holiday Tree Lighting in Downtown Tigard. This past March, Marquesa was one of the three Tigard Youth Advisory Council members that represented the City of Tigard as youth delegates at the National League of Cities Conference in Washington, DC. Marquesa is also a member of the Task Force For the Homeless and has been an active member of the Girl Scouts for the last 11 years. She is also on the varsity Lacrosse team at Southridge High School.  All in all, Marquesa volunteers 10-15 hours/week through her various activities. Please join us in congratulating Marquesa on this well-deserved award. Her award will be formally presented with other Tigard volunteer and business awards at Tigard’s 2018 Shining Stars Community Awards Gala held on Friday, April 27th from 5:30 to 9 p.m. at Embassy Suites – Washington Square, event location host. With a theme of “Masquerade”, this elegant event includes dinner, silent auction, dessert dash, awards and more. Tickets are only $55 per person. So grab your mask and come join us to celebrate Tigard! For further details about Shining Stars, please contact the Tigard Chamber of Commerce at 503-639-1656 or at events@tigardchamber.org or go to our website at www.Tigardchamber.org.